Hensel Hosting Status Weblog

In the next few months we will upgrade the operating system and some important software on all servers. These are minor changes, so you can expect that everything will keep working the way it did.

Downtime during the upgrades (which of course we perform when normal people sleep ) will usually be 5-15 minutes.

Most important changes:
- MySQL 5.0.51a to MySQL 5.1.61
- PHP 5.2.6 to PHP 5.3.10

If you have a shared web hosting package you will receive an email about the date we perform the upgrade. If you have a Managed Virtual Server or Dedicated Managed Server we will contact you by email.

Due to a technical problem with our cloud hosting solution, several dedicated cloud servers and our cloud hosting platform are currently unavailable.

Update: 21:15 CEST: Problems are the result of a power failure. Power is currently being recovered, and services should be fully restored within the next 30-60 minutes.

Update: 23:00 CEST: Because of problems with a generator, several services have not been restored yet.

Update 00:12 CEST: Most dedicated servers are available again, shared cloud webhosting sites should be up and running soon.

Update 02:09 CEST: We have switched to a fallback service for our cloud webhosting. All services are now available again.

About the cause of this incident: the power issue was caused by a lightning strike followed by an explosion and fire disabling some of the backup generators.

We will be rolling out an update of the Roundcube Webmail client version 0.5.1 (the default webmail interface) this weekend (25-27 february). This version should fix some bugs, and comes with some new features. Please let us know if you have any comments or encounter issues.

FYI; SIDN has announced a maintanance window starting on March-16 for 24 hours.

“On 17 March 2010, SIDN is implementing a new version of its domain registration system (DRS). A 24-hour maintenance window is scheduled for migration to the new system, as follows:

Start: Tuesday 16 March 2010, 12.00 hours (CET)
End: Wednesday 17 March 2010, 12.00 hours (CET)

Registrations not possible
Please note that, during the maintenance window, your registrar will not be able to register .nl domain names or update existing registrations.

Registrations and updates will be possible again from noon on 17 March.

Brief interruptions to (Who)Is service
The Is and Whois services – the tools for checking the availability of domain names and looking up details of existing registrations – will remain available during the maintenance window. However, there may be some brief service interruptions. The DNS check service will remain available as usual.

Website updates
When the new registration system is introduced, many of SIDN’s procedures, forms and other documents will be changing as well. Numerous updates will therefore be made to the content of the website during the maintenance window, but the site will remain accessible.”

[https://www.sidn.nl/en/news/news/news/article/registration-of-nl-domain-names-not-possible-16-17-march-2010/]

Several shared hosting accounts are unavailable due to a software malfunction on mrwhite.hensel.nl. We are currently investigating and expect to solve the problem within 30 minutes.

Update: this issue has been resolved.

Due to a software failure, one of our shared hosting servers is currently overloaded. Because of this, several services are unresponsive. We expect to fix this problem in about 30 minutes.

Update: this issue has been resolved.